Cancellation Terms and Conditions

 

  • We require 48 hours notice to cancel or reschedule any booking/detailing service.

  • Failure to provide 48 hours advance notice of cancellation/rescheduling will result in a minimum charge of 25% of the service cost and forfeiture of deposit.

  • Same day appointments that are cancelled will incur a charge of 25% of the service cost.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to take full payment if a booking is cancelled on the day without prior agreement.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

  • Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Our service Terms and Conditions

  • We may ask you where you heard about our company in order to gauge our marketing strategies

  • We may conduct customer satisfaction surveys

  • We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Booking Terms and Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

  • ILLUSIONZ MOBILE AUTO SPA will not accept any liability for any loss to any personal property, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

  • All vehicles are serviced at client's home or office.  Written permission is mandatory if scheduling appointment in private parking lots or your place of employment!

  • ILLUSIONZ MOBILE AUTO SPA is not liable for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

  • Services can not be performed on roads, dead ends, parks or property that you have no permission to be on.  Appointment will be cancelled and deposit forfeited.

  • Booking times are estimated times of arrival.  Technician will call and give an ETA between your scheduled time and time of arrival.

  • Our detailing duration times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.

  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square and Paypal.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • All bookings placed require address, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of ILLUSIONZ MOBILE AUTO SPA. and reserves the right to refuse service to anyone.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to refuse or deny customer demands above and beyond the booked detailing

  • ILLUSIONZ MOBILE AUTO SPA will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms and Conditions

  • We have a minimum call-out charge that varies by location.  Each service displays a travel radius limit.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking

  • A  surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

  • Our prices are based on detailing type, type of car and condition of the vehicle and will be advertised as a starting price.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to amend any price during the detailing should it differ from the original estimate

  • Prices online do not include any local and/or state taxes that apply to services. Taxes can be applied in: Alaska, Connecticut, Florida, Hawaii, Iowa, Kansas, Minnesota, Nebraska, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Utah, Washington D.C, Washington State, West Virginia, Wisconsin, Wyoming.

Gift certificate Terms and Conditions

  • Gift Certificates can only be used once per vehicle per service.

  • Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.

  • The final price for services rendered may exceed the value of this gift certificate.

  • Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.

  • Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.

  • Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.

  • Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.

  • Gift certificates are non-refundable.

  • Gift certificates do not expire but decrease in value after 1 year.