Cancellation & Rescheduling Policy

 

Please have all items removed from the vehicle before we arrive to ensure proper cleaning.

 

For the satisfaction and to ensure every customer gets the absolute best service.  ILLUSIONZ MOBILE AUTO SPA schedules clients at specific time slots throughout the work week.  The failure of a client to give ILLUSIONZ MOBILE AUTO SPA 48 hours notice of cancellation or change of appointment to appointment date and time is detrimental and costly to ILLUSIONZ MOBILE AUTO SPA.  Any client who schedules a time slot, appointment or regular detailing service acknowledges and agrees that ILLUSIONZ MOBILE AUTO SPA reserves the right to charge %25 of service.  Any deposits to hold appointment will result in non-refundable when appointments are cancelled or rescheduled giving us less than 48 hours. Client's that reschedule an excessive amount of times not due to weather is considered a risk to the schedule.  Appointment will be cancelled.  

 

STRICT AND ENFORCED 48 HOURS CANCELLATION & RESCHEDULING POLICY

Our service Terms and Conditions

  • We may ask you where you heard about our company in order to gauge our marketing strategies

  • We may conduct customer satisfaction surveys

  • A deposit in the amount of $50 must be completed to secure booking.

  • We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

  • Prices are set for a reason.  DO NOT ASK FOR DISCOUNTS!

Booking Terms and Conditions

  • Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

  • ILLUSIONZ MOBILE AUTO SPA will not accept any liability for any loss to any personal property, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

  • All vehicles are serviced at client's home or office.  Written permission is mandatory if scheduling appointment in private parking lots or your place of employment!

  • ILLUSIONZ MOBILE AUTO SPA is not liable for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

  • Services can not be performed on roads, dead ends, parks or property that you have no permission to be on.  

  • Appointments should be booked on solid driveways as service can not be performed on grass, dirt, or mud grounds.   

  • Booking times are estimated times of arrival.  Technician will call and give an ETA between your scheduled time and time of arrival.

  • Our detailing duration times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

  • Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.

  • We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square and Paypal.

  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

  • All bookings placed require address, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at anytime at the sole discretion of ILLUSIONZ MOBILE AUTO SPA. and reserves the right to refuse service to anyone.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to refuse or deny customer demands above and beyond the booked detailing

  • ILLUSIONZ MOBILE AUTO SPA will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms and Conditions

  • We have a minimum call-out charge that varies by location.  Each service displays a travel radius limit.

  • All services are subject to %6.625 NJ state sales tax

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to charge an hourly rate of $60 (or proportion thereof) for any work that is not within the boundaries of the booking

  • A  surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

  • Our prices are based on detailing type, type of car and condition of the vehicle and will be advertised as a starting price.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

  • ILLUSIONZ MOBILE AUTO SPA reserves the right to amend any price during the detailing should it differ from the original estimate

  • Prices online do not include any local and/or state taxes that apply to services. Taxes can be applied in: Alaska, Connecticut, Florida, Hawaii, Iowa, Kansas, Minnesota, Nebraska, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Utah, Washington D.C, Washington State, West Virginia, Wisconsin, Wyoming.

Gift certificate Terms and Conditions

  • Gift Certificates can only be used once per vehicle per service.

  • Gift certificates can not be combined or redeemed with additional promotions.

  • Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.

  • Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.

  • Gift Vouchers are valid for a period of 1 year from date of purchase, and bookings must be made within this period. Upon expiry of a Gift Voucher any unused value is forfeited. 

  • All services by ILLUSIONZ MOBILE AUTO SPA are strictly subject to availability at the time of booking.

  • Your Gift Voucher is non-refundable and non-returnable, neither can a Gift Voucher purchase be cancelled, except in accordance with your legal rights.

  • When redeeming a Gift Voucher it is the vehicle owner’s responsibility to provide a safe working environment where the service can be delivered. Services can not be performed on streets, public roads or shopping centers.  If service is chosen to be at your office, we will need written permission to deliver the service on the property.

  • Should charges total more than the value of the Gift Voucher/s, redeemed ILLUSIONZ will invoice for the difference and this amount must be paid as per these terms and conditions. Sender of Gift Voucher may purchase insurance in the event additional fees may occur to the recipient due to situations such as pet hair, heavy dirt, etc.

  • Gift Vouchers may not be redeemed for cash. No credit or change will be given on any unused portion of the Voucher.

  • Gift Vouchers are not replaceable if lost, stolen or destroyed, photocopied or altered in any way and will not be accepted or be otherwise redeemable.

  • ILLUSIONZ will not refund or offer credit for unredeemed Gift Vouchers (in part or otherwise), unless required by law.

  • ILLUSIONZ may cancel any Gift Voucher, refuse redemption or cancel bookings using a Gift Voucher if it suspects that a Gift Voucher is being used fraudulently, in an unauthorised or illegal manner, or it has reason to believe that the voucher holder is in breach of these terms and conditions.