Question 1

My car got flooded. What package do you recommend?

Accepted Answer

In this case scenario.  This is where top notch experience comes in.  We receive calls all the time that windows have been left open and flooded the vehicle interior.  Many people think that detailing and vacuuming as much water as you can will solve the problem followed by air drying but this case is much more than trying to extract water.  Many detailers take on this job and remove water from the removable carpets and fixed carpets.  The car airs out for a few days and then you find that mold starts to grow. This is due to the unexperienced detailer not understanding the matter that the insulation below the fixed carpets is the source pooling with water.  With our company..... We are well researched and like to get to the source.   Before we schedule any detail service for a flooded vehicle.  We recommend visiting your local auto upholster to remove the old insulation and they will vacuum up any water from the body frame of the vehicle and air dry it out.  Then new insulation will be placed in with %100 guarantee that no mold will spawn.  After replacing the insulation.  This is where our company comes in to properly vacuum and extract the fixed and removable carpets followed by steaming and carpet shampoo.   This will leave the car refreshed with no mildew odors and peace of mind.

Question 2

My vehicle was in a flood.  How do i remove water and avoid mold?

Accepted Answer

09/2/2021 Hurricane Ida made landfall in NJ and caused a lot of damage but for the most part.  That damage was mostly from the amount of rain and flooding the storm produced leaving many car owners with vehicles in water up to the doors but also leaving car owners with the question of how do i get all of this water out of the vehicle.  The biggest concern of it all is how do you avoid the mold to follow after a vehicle falling victim to flooding. Here at ILLUSIONZ MOBILE AUTO SPA.  We received a high volume of phone calls over the next few days after the storm in regards to the flooded car issue and unfortunately the honest truth here is that there is not much a detailer can do to prevent the inevitable mold situation. Here at our company, we use knowledge to understand how to properly approach a flooded vehicle and to simply tell a client that a good vacuum and extraction of water from carpets is the solution is NOT the solution.  It is not the solution but in fact only part of the solution.  Many detailers fail to communicate with their clients and end up with a bad review when they make a guarantee that after drying the car there will be no mold, only to discover 3 or 4 days later there is mold growing after the car was detailed and dried out. Again drying the car and detailing the interior is not the solution to fix the situation.   Understand that when a vehicle gets flooded, that water not only is absorbed by your removable carpets but also gets absorbed by the insulation that is under the undercarpeting (Carpeting that can not be removed).   When a flooded vehicle is detailed and you still have a mildew smell, that is because there is still standing water where the body frame and insulation of the vehicle is.    The right way to address a flooded vehicle is to have the insulation replaced or dried out and all standing water vacuumed out by your local mechanic or an auto upholster which will 100% avoid mold and at that point then you can visit a detailer like ILLUSIONZ MOBILE AUTO SPA to have an interior detailed performed .   Here at ILLUSIONZ MOBILE AUTO SPA.  We do not do things in reverse.  We move forward in one shot. A one way street.

Question 3

What is the benefit of getting your car detailed?

Accepted Answer

According to Auto Trader and NADA, choosing professional auto detailing services performed on your vehicle can increase its monetary value significantly. We realize it requires an extensive amount of time and energy to clean every nook and cranny of a vehicle, regularly scheduled maintenance is highly recommended as it further enhances its value. Read trade-in advice found on Auto Trader below: “If you have a little bit of extra money, a comprehensive professional detailing can enhance your car’s exterior significantly and, at the end of the day, you might just end up making more money from the trade-in as a result.”

Question 4

How long in advance do I need to schedule an appointment?

Accepted Answer

In most cases, all we need is 24 hours notice for an appointment. We do tend to get busier during the warmer months, so calling more than 24 hours in advance is always helpful.

Question 5

What do I need to do prior to my appointment?

Accepted Answer

We ask that you remove all personal items from the inside of the vehicle, including the glove box, center console, and trunk if we are completing an interior or complete detail. We are not responsible for any item left in the vehicle, so for insurance reasons, please remove any item that you deem valuable and would like not thrown away.   Also, be sure to note any key trouble spots, both mechanically and cosmetically, to relay to our staff. This will help us gauge areas that you would like us to focus, or areas that we need to be careful servicing.

Question 6

Do i need to be present during the appointment?

Accepted Answer

Clients need to be present for the first 15 minutes of the appointment to complete an inspection walk around of existing damage and or to discuss any additional fees that may apply if the vehicle may need more time and additional work.  After this point, the client is free to run errands and will only be needed at the completion of the appointment to do a final walk around to insure client satisfaction and to approve the service. Appointments will be canceled without a refund of the deposit when clients are not present at all from beginning of inspection and to final inspection.  Clients are responsible for reading our terms and conditions to avoid scenarios like this.

Question 7

How can i pay for the service?

Accepted Answer

Upon scheduling an appointment.  A deposit in the amount of $50 will be requested to hold appointment in which this will allow you to pay by credit card or debit.  After completion of vehicle.  Your deposit will be added towards your total and your remaining balance can be completed by credit, debit, or cash.  We are working on adding Apple pay.

Question 8

Is there any tax that will be in addition to the sales price?

Accepted Answer

We do not charge any sales tax, as we only provide service.

Question 9

How often should I wax my car?

Accepted Answer

Depending on the longevity of the wax or paint sealant applied.  It is recommended to wax a vehicle every 6 months.

Question 10

Where are you located?

Accepted Answer

We do not have a location because we are mobile. We come to you!

Question 11

How long does it take to detail a vehicle?

Accepted Answer

We generally reserve 3 - 5 hours for a complete detail, however this is partially dependent on the size, color and condition of the vehicle.

Question 12

Can you remove paint scratches?

Accepted Answer

It’s never an exciting moment when you get out of the car and go “Where did this scratch come from?”, or when you hit something or someone hits you and you walk around to see the damage. There is a trick for this repair. If you take your finger nail and rub it across the scratch, and you do not notice a groove that catches it, you are likely dealing with a candidate for removal. Our exterior technicians will utilize a compound and buffing pad to carefully remove the scratch. Price will vary dependent upon the severity.

Question 13

How does your service work?

Accepted Answer

We come to you and perform our professional services at your home or office. Just schedule your appointment online.  We confirm and we arrive on the selected date.

Question 14

Do you need access to water and electricity?

Accepted Answer

Our company is self sufficient with a mobile unit equipped with generators and water tanks.

Question 15

Do you accept credit cards?

Accepted Answer

We accept all major credit cards.

Question 16

Should I pay before, or after the service has been completed?"

Accepted Answer

Prior to booking appointment.  A $50 deposit is required to hold appointment and is added as a credit towards the balance at completion of vehicle.  Balances are paid at the end of the service in which we accept credit, debit or cash.   In the event you will not be present.  Balances should be paid prior to your departure if you will not be returning at completion of vehicle.

Question 17

What happens if it rains?

Accepted Answer

Weather is our greatest obstacle.  We reserve the right to re-schedule appointments if weather is un-permitting or if we feel the detail cannot be concluded in it's entirety and in a safe manor.  In case of bad weather, we will contact you no later than the morning of your scheduled appointment to go over re-scheduling options available to you.

Question 18

What if i want to cancel my appointment?

Accepted Answer

We take pride in being a reliable small business.  We take exceptional pride in doing superior work and stand behind that.  The lifeline of our business is customer satisfaction and loyalty.  This means we deliver the finished product that we promise in the amount of time that we promise.  Often the work is done exclusively.   With this extra touch comes some responsibility on the customer.  Cancellations are very costly to our business.  Of course we anticipate things like rain days and other forces of nature and understand that hey, "emergencies happen".  But we ask that you try as hard to keep all appointments with us as we do for you. Cancellations should be made 48 hours prior to appointment and no later.  Cancellations made same day or less than 48 hours will forfeit the deposit and will be non-refundable.   We require 48 hours notice to re-schedule appointments.  Same day cancellations are subject to forfeiture of deposit.  Deposits become non refundable after 72 hours.

Question 19

My car smells like smoke, can you get the smell out?"

Accepted Answer

Smoke odor removal can be a very tricky job as there can never be a solid yes or guarantee.  Because smoke is weightless, it defies gravity in which it rises to the headliner and embeds the nicotine into the fabrics of the headliner.  Most times it is impossible to completely remove the smoke odor %100 because the odor stems from beyond the headliner where the glue is making it unreachable for us to clean.  You'll notice that in the day time you have a stronger odor of the smoke and at night you do not smell it as strong.  This is because when the sun heats up the roof of a car, it then becomes hot thus reactivating the nicotine in the headliner.   We can improve the odor from the interior but the ony way to completely remove the odor is to replace the headliner and the cabin air filter.

Question 20

I just bought a new car, should i wax it?"

Accepted Answer

We get this question often and the answer is yes.  Although a new car rolls off the lot looking shiny that does not mean it is well protected.   Usually dealerships use a cheap wax when delivering a car that makes it look good temporarily. At best these waxes will last only a few days or a week if you're lucky.  It is recommended to protect a new car with a polymer wax or ceramic coating as this will protect the paint for months or years to come.  This will protect the paint from road salt, bird poop, acid rain, sprinkler hard water, and other elements of the environment.

Question 21

What's the difference between wax and ceramic coating

Accepted Answer

Wax has always played a major role in car care protection.  There are many waxes on the market.  Some that are naturally produced from the carnauba tree and some that are produced synthetically like polymer wax.  Wax usually only lasts a few weeks to a few months and provide a good source of protection.  Ceramic coatings on the other hand are a new game changer providing unparallel protection against the natural elements.  Ceramic coating protection last years and bonds to your clear coat giving it a barrier that is as hard as 9h diamonds. Although ceramic coatings are great, it is important to understand that it is not a superman coating and does not prevent scratches or rock chips.

Detailing and car wash services conveniently at your home or office. We bring the wash to you!

I L L U S I O N Z M O B I L E A U T O S P A Montclair N.J